Income Maintenance Caseworker

What You'll Learn

This introductory course focuses on developing employability skills tailored for a career in human services. Key components include:

ACT WorkKeys Assessment: Earn the National Career Readiness Certificate (NCRC), a recognized credential that showcases your workplace competencies.

Keyboarding Proficiency: Enhance your typing skills to improve efficiency in daily tasks.
Customer Service Training: Learn effective communication strategies to serve clients professionally.

NC FAST System Navigation: Gain familiarity with the North Carolina Families Accessing Services through Technology (NC FAST) system, essential for modern case management.

Upcoming Course

Course Section ID: 79103
Dates: September 3 – October 27, 2025
Time: 6:00 p.m. - 9:00 p.m.
Meeting Days: Mondays & Wednesdays
Location: Main Campus - Wood Building

Prerequisite

Successful completion of Human Services Exploration | DSS Caseworker (Phase 1).

What You'll Learn

Building upon the foundational knowledge from Phase 1, this course delves into the specific responsibilities of an Income Maintenance Caseworker. Emphasis is placed on:

NC FAST Application Proficiency: Develop the ability to navigate and utilize the NC FAST system effectively to determine client eligibility for services.

Enhanced Communication and Interviewing Skills: Learn techniques to gather accurate client information and provide clear guidance.

Time Management: Master strategies to manage caseloads efficiently.

Data Management: Acquire skills in data collection, analysis, and reporting to support decision-making processes.

After finishing Phase 1, you'll develop foundational skills and earn the National Career Readiness Certificate (NCRC), preparing you for entry-level roles in human services.

Potential positions include

Administrative Support Roles: Utilize your customer service and keyboarding skills in clerical positions within social services agencies.

Human Services Assistant: Assist caseworkers by managing client information and supporting service delivery.

NC FAST System Navigator: Apply your familiarity with the NC FAST system to help clients access services.

These roles can serve as stepping stones toward becoming an Income Maintenance Caseworker.

After completing Phase 2, you are equipped for more specialized positions,

Positions include

Income Maintenance Caseworker II: Determine eligibility for programs like Medicaid, Food and Nutrition Services, and Work First.

Eligibility Specialist: Focus on assessing client qualifications for various assistance programs.

Case Management Roles: Manage client cases, ensuring compliance with program requirements and timely service delivery.

These positions often require proficiency in the NC FAST system and strong communication skills.