Income Maintenance Caseworker

Program Overview

Embark on a fulfilling career in human services with Johnston Community College's (JCC) Income Maintenance Caseworker Program. This comprehensive training is structured in two essential phases, each designed to equip you with the skills and knowledge necessary for success in the field.

Phase 1: Human Services Exploration: DSS Caseworker

This introductory course focuses on developing employability skills tailored for a career in human services. Key components include:

• ACT WorkKeys Assessment: Earn the National Career Readiness Certificate (NCRC), a recognized credential that showcases your workplace competencies.

• Keyboarding Proficiency: Enhance your typing skills to improve efficiency in daily tasks.

• Customer Service Training: Learn effective communication strategies to serve clients professionally.

• NC FAST System Navigation: Gain familiarity with the North Carolina Families Accessing Services through Technology (NC FAST) system, essential for modern case management.

Registration Fee: $130 *Tuition and fees for Human Resources Development (HRD) classes may be waived for individuals who meet specific criteria.

Phase 2: Income Maintenance Caseworker – NC FAST

Building upon the foundational knowledge from Phase 1, this course delves into the specific responsibilities of an Income Maintenance Caseworker. Emphasis is placed on:

• NC FAST Application Proficiency: Develop the ability to navigate and utilize the NC FAST system effectively to determine client eligibility for services.

• Enhanced Communication and Interviewing Skills: Learn techniques to gather accurate client information and provide clear guidance.

• Time Management: Master strategies to manage caseloads efficiently.

• Data Management: Acquire skills in data collection, analysis, and reporting to support decision-making processes.

Prerequisite: Successful completion of Human Services Exploration: DSS Caseworker (Phase 1).

Note: Tuition and fees for HRD classes may be waived for individuals who meet specific criteria.

HRD Registration and Fee Waiver

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